Customer Service Representative

Description:
• The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.
• The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
• Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures.
• CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Requirements:
• High School Diploma
• Prior experience in a customer service related field preferred
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment

Benefits:

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