Customer Service Representative (CSR)

About Us:

At Mr. Handyman of West Augusta - Thomson, we take pride in providing top-notch home improvement, repair, and maintenance services to our customers. Our team is committed to delivering exceptional service with a friendly and professional approach.

We are looking for a Customer Service Representative (CSR) who is highly organized, customer-focused, and adaptable in a fast-paced environment. If you thrive in a dynamic setting, enjoy working with people, and can seamlessly shift between tasks, we’d love to have you on our team!

Responsibilities:
• Answer and manage inbound calls, emails, and online booking requests promptly and professionally.
• Provide friendly and knowledgeable customer support, addressing inquiries, scheduling appointments, and handling service requests.
• Assist technicians in the field by relaying messages, updating schedules, and coordinating job details.
• Maintain accurate customer records, job details, and schedules using our internal systems.
• Communicate effectively with customers regarding service timelines, technician arrivals, and follow-up needs.
• Process payments, invoices, and other administrative tasks as needed.
• Collaborate with the team to ensure seamless operations and customer satisfaction.

Qualifications:
• Prior customer service experience required, preferably in a service-based industry.
• Experience with ServiceTitan is a plus but not required—training will be provided.
• Strong multitasking skills with the ability to shift between phone calls, emails, and technician support.
• Excellent communication and problem-solving abilities.
• Proficiency with computers and scheduling software.
• A positive attitude and commitment to exceptional customer service.

Benefits:
• Competitive pay based on experience.
• Paid training and career growth opportunities.
• A supportive and friendly work environment.
• Paid time off and other benefits (if applicable).

If you’re a motivated, customer-oriented professional looking for a great team environment, apply today to join Mr. Handyman of West Augusta - Thomson!

Company DescriptionMr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades.

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