Branch Leader

Overview:

This position leads all activities of a regional branch. The role is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.

Primary Responsibilities :
• Directs sales and business development to ensure overall profitability.
• Leads team through coaching, performance management, and setting priority. Builds and develops staff.
• Identifies customer needs through M&T sales processes, using tools and resources to assist with short and long-term solutions.
• Prospects and grows business relationships through outreach. Builds the bank's presence in the community
• Selects employees based on staffing model.
• Models and coaches customer service and needs determination behaviors. Reinforces accountability for execution of Retail strategy.
• Maintains operational and requirements to include consumer and business banking guidelines. Ensures compliance with policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues. Provides coaching and guidance to improve problem resolution.
• Engages with all team members and business partners as appropriate.
• Processes business loan requests up to $100,000. Bundles products and services as appropriate.
• Adheres to applicable compliance/operational risk controls.
• Promotes an environment that supports diversity and reflects the M&T Bank brand.
• Maintains internal control standards.
• Completes other related duties as assigned.

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